1. What this policy covers
This policy applies to all services of MCHLBLLN BV (Gulden Bodem 45 bus 302, 3800 Sint-Truiden, Belgium, company number 0772.728.625) that use artificial intelligence (AI) or in which users post their own content: this website (including the intake and quotes), the products we build and host (such as Redaco), and the help chat and support in those products. It forms part of our terms and conditions and applies to everyone who uses these services.
Where we use AI, we use language models from external providers (such as Anthropic), under human oversight. AI answers can contain mistakes and are not professional advice.
2. Permitted use
You may use our AI features and our products for the lawful professional and personal purposes they are intended for, for example: describing your project and receiving a quote, asking how to use a product, writing, editing and publishing texts, and running your own business.
3. Prohibited use
You may not use our AI features or products to create, distribute or store content, or to perform actions, that:
- are unlawful, or incite or assist criminal offences;
- depict or promote the sexual abuse of minors; we always report this to the competent authorities;
- incite hatred, violence or discrimination, or intimidate, threaten or harass people;
- glorify or support terrorism or violent extremism;
- are deliberately misleading: disinformation, fraud, phishing, fake reviews, or impersonating another person or organisation;
- violate the privacy of others, including collecting or publishing personal data without a legal basis;
- infringe copyright, trademarks or other third-party rights;
- send or spread unsolicited bulk communication (spam);
- spread malware, break into systems, or disrupt or circumvent the security or operation of our services;
- try to bypass the limits or safety rules of our AI, trick the AI into producing prohibited content, or load the service in an automated way it is not designed for.
4. Restricted and sensitive use
Our AI features do not give medical, legal, financial or psychological advice, and do not take decisions with legal effects for people. Use in such sensitive domains is only permitted if a qualified person checks the result before it is used. Content for minors, about health or about political topics must be accurate, balanced and lawful. We may restrict such use.
5. Monitoring and enforcement
To prevent, detect and address misuse:
- we keep conversations with our AI features and reports in line with our privacy statement, so we can review them when something is reported or misuse is suspected;
- we use automated checks and alerts, and a person reviews every serious report;
- anyone can report content or behaviour to michiel@michielbellen.be. We acknowledge reports as soon as possible and handle serious reports first;
- we may investigate content and accounts where there is a reasonable suspicion of a violation, and review the data needed for that, within the limits of the law and our privacy statement;
- we cooperate with the competent authorities where the law requires it.
For content that a customer lets its own users post in its product, that customer is responsible in the first place. We support this with the tools in the product and act ourselves on serious or repeated violations.
6. Measures for violations
Depending on the severity and repetition of a violation, we may, without prior notice where the situation requires it:
- issue a warning;
- remove, hide or block content;
- restrict the use of the AI features or of certain parts of a service;
- temporarily suspend an account;
- terminate the service or the agreement, in line with our terms and conditions;
- report criminal offences to the competent authorities and preserve evidence.
If you disagree with a measure, tell us why at michiel@michielbellen.be. We will review it and reply within a reasonable time.
7. Changes
We may update this policy when our services or the law change. The date at the top shows the version in force.